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Contact us
Our team is available Monday to Friday, 10 a.m. to 7 p.m. ET, at contact@master-loafer.com. We answer every message within 24 to 48 business hours.
Most answers are already below. If yours is not there, write to us at contact@master-loafer.com with your order number and we will get back to you as fast as we can.
The site is fully encrypted, so your information cannot be read by third parties. Payments are handled by Shopify Payments and PayPal, two trusted names in online transactions.
When your order ships you receive an e-mail with a tracking link. You will also find the stages and the timings on our Track my order page.
Standard shipping with tracking costs $5.90 to the United States and to Canada, and it is free on orders of $70 or more to both. Insured shipping, against loss, breakage and theft, costs $9.90 and stays available whatever your order comes to. We do not ship anywhere else at this time. The exact amount for your order is shown at checkout, before payment.
Yes, within a short window after buying. Write to us as soon as possible at contact@master-loafer.com with your order number. Most orders are processed within 24 hours; no cancellation request can be accepted once the order has been processed.
Contact us at contact@master-loafer.com and we will explain what to do. Return shipping is at your expense.
We want you to be entirely happy with your order. You have 14 days from delivery to return your item and obtain a refund. The full conditions are in our refund policy.
This site is published by EHCONSULTING LLC, 2915 Ogletown Rd #3142, Newark, DE 19713, United States. Everything about the publisher is in our legal notice.
Write to us with your order number if you think there has been a mistake or if your parcel has not arrived. If your order has already arrived and something is wrong, tell us from the Have a problem? page: we stay with you until it is sorted.
