Add a product to your cart, choose your size and your color, then follow the steps at checkout. You receive a confirmation e-mail straight away.

We ship to the United States and to Canada. We do not deliver to any other country at this time, and no shipping rate is offered at checkout for another destination.

Standard shipping with tracking is $5.90 to the United States and to Canada, and shipping is free on orders of $70 or more to both. Insured shipping, which covers your parcel against loss, breakage and theft, is $9.90 and can be chosen at checkout whatever your order comes to. The exact amount for your order is shown at checkout, before payment. The full terms are in our shipping policy.

We prepare and dispatch your order within 24 to 48 hours, up to 72 hours in busy periods. Transit then takes 8 to 15 business days, for an estimated total of 9 to 17 business days.

You receive a tracking link by e-mail once your order ships. The stages are explained on our Track my order page.

Tell us within 24 hours of placing the order and we will change the delivery address if it has not yet been processed. Past that point we may no longer be able to modify it.

Not by us. Payments are processed by Shopify Payments and PayPal, and your card details never reach our own systems.

Yes. You have 14 days from delivery to return an unused item in its original packaging. Return shipping is at your expense. Write to us at contact@master-loafer.com to start a return. The full conditions are in our refund policy.

Send us a photo of the problem with your order number and we reship or refund the items concerned, at no cost to you.

We reship the right item, or we refund you if that is not possible.

Yes, as long as it has not been processed. Most orders are processed within 24 hours, so write to us as soon as possible with your order number.

Exchanges cover the size and the color of the same model. For a different product, return the original item for a refund and place a new order.