Your parcel is on its way and you can follow it at any time. As soon as it leaves our warehouse we send you an e-mail with the tracking number and the carrier’s link: that link is what tells you, live, where your order is.

The journey of your order

• Order confirmed
  The same day you buy
  A first e-mail confirms the order and lists what is in your basket.
• Preparation and dispatch
  24 to 48 hours, up to 72 hours in busy periods
  We check and pack your shoes. A second e-mail brings you the tracking number. Some orders are prepared in several warehouses: you may then receive several parcels, each with its own tracking number.
• On its way to you
  8 to 15 business days
  Your parcel travels to your address. During that leg the tracking moves very little: this is normal, a parcel only passes a scanning point from time to time.
• Delivery
  To your address, to a collection point or to the post office
  The local carrier takes over and hands you the parcel.

Estimated total: 9 to 17 business days from your order.

Where do I find my tracking number?

In the second e-mail we send you, the shipment confirmation. It carries the tracking number and the direct link to the carrier. If you cannot find it, check your spam folder before writing to us: that is where it lands most often.

If you created an account when you bought, you will also find your orders in My account.

My tracking has not moved for several days

This is the most frequent case, and it is almost always normal. While in transit, a parcel can go a week without a new step: it is simply travelling, without passing a scanning point.

If more than fifteen days go by without the slightest movement, write to us with your order number. We open an enquiry with the carrier and keep you informed. You have 45 days to tell us that you have not received your parcel.